At PNC, we strive to provide a seamless and hassle-free experience for users booking appointments with healthcare providers. This Refund Policy outlines the terms and conditions regarding payments and refunds for services booked through our platform. By using our services, you agree to the terms mentioned below.

1. Appointment Cancellation and Refunds

User-Initiated Cancellations:

• If a user cancels an appointment before 48 hr of appointmentdate, they may be eligible for a refund as per the provider’s policy.
• If a user cancels an appointment after the provider’s stipulated deadline, no refund will be issued.

Healthcare Provider Cancellations:

• If a healthcare provider cancels an appointment for any reason, the user will receive a full refund.
• In case of rescheduling, the user can either choose an alternative time slot or opt for a refund.

No-Show Policy:

• If a user fails to attend a booked appointment without prior cancellation, no refund will be provided.

2. Payment Processing and Refund Timelines

Refunds, if applicable, will be processed through the original payment method used at the time of booking.

Refund processing times may vary depending on the payment provider and if the refund is approved the amount will be credited to the original payment method within 7-10days.

3. Non-Refundable Fees

Any service fees, transaction charges, or platform usage fees paid during the booking process are non-refundable.

In cases where a consultation or medical service has already been provided, no refund will be granted.

4. Disputes and Resolution

If a user believes they are entitled to a refund but have not received one, they may contact our support team for assistance.

All refund disputes will be reviewed on a case-by-case basis, and the final decision rests with PNC and the respective healthcare provider.

5. Changes to the Refund Policy

PNC reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our platform constitutes acceptance of the revised policy.

We are committed to providing a fair and transparent refund process to ensure a smooth and reliable experience for all users.